Shipping policy

Last updated: September 24, 2026

This Shipping Policy explains the shipping coverage, processing time, delivery estimates, shipping fees and order-tracking procedures for purchases made through vevorio.com.

Shipping Coverage

We currently ship to eligible addresses within the United States where a shipping option is available and shipping charges can be calculated at checkout.

If no shipping option is displayed for an address during checkout, we are currently unable to deliver to that address.

Order Processing

Orders are normally processed within 1–3 business days.

Business days do not include weekends or public holidays. Processing time refers to the period between order confirmation and the package being handed over to the shipping carrier.

During holidays, promotional events or periods of unusually high order volume, processing may take longer than usual.

Order Cut-Off Time

Our daily order cut-off time is 12:00 p.m. Japan Standard Time (JST).

Orders placed after the cut-off time may begin processing on the following business day.

Estimated Delivery Time

Standard shipping normally takes approximately 10–30 business days after the order has been dispatched.

Including the 1–3-business-day processing period, the estimated total delivery time is approximately 11–33 business days from the date the order is confirmed.

All delivery times are estimates under normal circumstances and are not guaranteed. Delays may occur due to severe weather, carrier congestion, customs procedures, incomplete or incorrect address information, public holidays or other circumstances beyond our reasonable control.

If your order is significantly delayed beyond the estimated delivery period, please contact us at order@vevorio.com.

Shipping Fees

Standard shipping within the United States costs US$9.90.

Orders with a product subtotal of US$69 or more qualify for free standard shipping. Orders with a product subtotal below US$69 are charged a US$9.90 standard shipping fee.

The free-shipping threshold is calculated after discounts and before applicable taxes or other charges. The shipping fee displayed at checkout is the final applicable shipping fee.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number.

You can use the tracking number to check the latest delivery status on our “Track Order” page or through the applicable shipping carrier.

Please allow up to 48 hours for tracking information to become available after receiving your shipping confirmation email.

If your tracking information has not updated for an extended period, please contact order@vevorio.com and include your order number.

Multiple Packages

Products in the same order may occasionally be shipped separately due to product availability, package size or fulfillment arrangements.

If your order is divided into multiple packages, you may receive a separate tracking number for each package. You will not be charged additional shipping fees solely because an order is shipped in multiple packages.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you need to correct or change your shipping address, please contact order@vevorio.com within 24 hours after placing the order.

After 24 hours, we can no longer guarantee changes to the shipping address. Once an order has entered processing or has been handed over to the shipping carrier, we may be unable to redirect or modify the shipment.

Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility, except where the error was caused by us.

Failed Delivery and Returned Packages

A package may be returned to us because of:

An incorrect or incomplete address;
Repeated unsuccessful delivery attempts;
Failure to collect the package within the carrier’s required period;
Refusal of delivery; or
Other delivery problems outside our reasonable control.

If a package is returned to us, please contact order@vevorio.com. Additional shipping charges may apply if the customer requests reshipment due to an incorrect address, refused delivery or failure to collect the package.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, please:

Check around the delivery location, mailbox, entrance and other secure areas;
Ask household members, neighbors, building staff or reception personnel;
Confirm that the shipping address on your order is correct; and
Allow up to 48 hours, as some carriers may update the status shortly before completing delivery.

If the package is still missing after 48 hours, please contact order@vevorio.com with your order number. We will assist you in reviewing the available tracking information and, where appropriate, contacting the shipping carrier.

Any replacement or refund will be determined based on the shipping records, carrier investigation and the circumstances of the order.

Damaged Packages, Missing Items or Incorrect Products

If your order arrives damaged, contains clearly missing components or includes an incorrect product, please contact order@vevorio.com within seven calendar days of delivery.

Please include:

Your order number;
A description of the issue;
Clear photographs of the product;
Clear photographs of the outer packaging; and
A photograph of the shipping label, whenever available.

Please retain the product, packaging and all included components until we have completed our review. Do not dispose of or return the product before receiving instructions from us.

Shipping Delays

Delivery estimates are not guaranteed. Vevorio is not responsible for delays caused by events beyond our reasonable control, including severe weather, natural disasters, customs procedures, carrier disruptions, transportation congestion, public holidays or incorrect address information.

This limitation does not affect any rights or remedies available under applicable law.